Terms of Use

These Terms govern the placement, payment, preparation, and delivery of products of the Buketeria online store (buketeria.az, hereinafter "the store"). The document is a public offer in accordance with the Civil Code of the Republic of Azerbaijan.

By placing and paying for an order, the customer confirms agreement with these Terms.

• Name: Buketeria
• Address: Alicabbar Orucaliyev street, 27
• Website: buketeria.az
• Email: hello@buketeria.az
• Phone: +994 50 505 55 50

The store sells fresh-cut flowers, bouquets, floral arrangements, sweet and gift sets, as well as related goods and services (delivery, postcards, packaging). The description, composition, and price of each item are listed on the corresponding product page on the Site.

An order is considered confirmed after:

• agreement on the order's composition;
• confirmation of the price;
• receipt of full or partial payment.

To fulfil the order, the customer must provide accurate recipient information:

• name;
• phone number;
• delivery address;
• preferred delivery time.

The store is not responsible for errors in data provided by the customer.

Orders paid in cash are confirmed without prepayment. An order with online payment is considered confirmed once the payment has been received; if payment is not received within the allotted time (which depends on the selected delivery time and is at least 1 hour from placing the order), the store may cancel the order automatically. A link to complete the payment is available in the customer account and is sent by email.

All bouquet images on the Site are illustrative. Depending on seasonality and product availability, the store has the right to:

• substitute individual flowers;
• substitute packaging;
• substitute decorative elements,

provided that the overall style, colour palette, and price of the composition are preserved. Substantial substitutions are agreed with the customer.

Gifts and ready-made goods (vases, candles, sweets, toys, balloons, gift sets, etc.) are supplied as described on the Site; colour and packaging may differ slightly from the photo. Such an item may be replaced with another only with the customer's consent.

Fresh-cut flowers are perishable goods. Freshness is guaranteed at the moment of delivery. The "lifespan" of a bouquet depends on the variety (from 2 to 14 days) and care conditions (recommendations are published in the Flower Care section of the Site).

All prices are quoted in Azerbaijani manat (AZN) and include applicable taxes. Delivery costs are calculated separately depending on the zone.

Available payment methods:

• Bank card online — including saved cards, Apple Pay / Google Pay, instalment payment and e-wallets (where available)
• Cash to the courier upon delivery or at pickup; not available for orders placed as a gift for another recipient
• Bonus points from the loyalty programme — partially, within the programme limit

The exact list of payment methods is shown at checkout and may depend on the order amount and parameters.

The store may run promotions and offer discounts on individual products. A crossed-out price shown next to the current price is the product's regular price before the discount; the current price effective at the moment of ordering is the one payable.

The store reserves the right to change prices at any time. A confirmed order is paid at the price effective at the moment of confirmation.

Floral arrangements, bouquets, gift sets, sweet compositions, as well as items purchased specifically for the customer's order, are individually made products.

Once order assembly begins and flowers, gifts, toys, sweets, or other elements are purchased:

• cancellation is not possible;
• refunds are not available;
• or refunds are made minus the store's actually incurred costs.

Actual costs include:

• flower purchase;
• purchase of toys and gifts;
• purchase of sweets;
• florist's work;
• packaging;
• logistics and delivery;
• other expenses associated with order fulfilment.

Delivery is carried out at the agreed address and time. The store has the right to contact the recipient to clarify the address, time, or possibility of accepting the delivery.

The store's obligations are considered fulfilled in the following cases:

• successful handover of the order to the recipient;
• recipient's refusal to accept the order;
• recipient's absence at the specified address;
• inability to contact the recipient;
• incorrect data provided by the customer.

Repeat delivery is paid for separately.

The store accepts orders from abroad. Delivery is carried out within the delivery zones effective at the time of ordering and listed on the Delivery page; cases outside these zones are agreed separately with the store.

For international customers:

• All amounts are charged in AZN; currency conversion is performed by the customer's bank
• Applicable law — the legislation of the Republic of Azerbaijan
• The store is not responsible for exchange rate differences and fees of the issuing bank

In accordance with the Law of the Republic of Azerbaijan "On the Protection of Consumer Rights", the following are not subject to return or exchange after the order has been prepared for delivery:

• fresh-cut flowers (as perishable goods);
• individually assembled bouquets;
• gift compositions;
• products with individual configuration.

Exceptions are cases of improper quality of the goods (wilted flower, damage during delivery, mismatch with the order).

Purchases via Wolt. If the bouquet was purchased through the Wolt application, that purchase is concluded directly with Wolt and is governed by their terms — sale, payment, and delivery are handled entirely by Wolt. All complaints regarding such orders (including damage during transit) must be submitted through the Wolt application. The Site only displays product references and does not act as a party to such transactions.

Quality complaints for orders placed directly through the Site are accepted on the day of delivery with mandatory provision of:

• photos;
• video;
• description of the complaint.

The compensation method (re-delivery, partial or full refund) is agreed individually.

The store is not responsible for delays or inability to fulfil an order due to:

• weather conditions;
• traffic restrictions;
• communications or power outages;
• actions of state authorities;
• other circumstances of insurmountable force.

All Site materials — photographs, texts, descriptions, logo, design — are subject to copyright and belong to the store or are used with the permission of rights holders.

Copying, reprinting, or publication on third-party resources without the written consent of the store is not permitted.

Order placement involves the processing of personal data. The terms of processing are set out in the Privacy Policy. By confirming the order, the customer confirms agreement with the said Policy.

Registration and sign-in to the customer account are performed via third-party services (Google, Facebook, etc.) with phone number verification by a one-time code. The customer is responsible for keeping access to their third-party accounts secure.

The account provides order history, saved addresses, saved cards and the bonus balance. When a card is saved, its details are stored by the payment provider; the store keeps only the masked card number. The customer may delete a saved card or the account at any time; the account deletion procedure is described in the Privacy Policy.

Paid orders earn bonus points (the accrual percentage is set by the store), which can be used to partially pay for subsequent orders within the established limit.

Points are not money and cannot be exchanged for cash; points are forfeited when the account is deleted. When a paid order is refunded, the redeemed points are returned to the bonus balance. The store may change the terms of the programme or discontinue it.

Disputes are reviewed in accordance with the legislation of the Republic of Azerbaijan. The parties take measures for pre-trial settlement: a complaint is reviewed by the store within 30 calendar days from the date of receipt. If no agreement is reached, the dispute is referred to the competent court at the store's location.

The store has the right to make changes to these Terms. The current version is published on the Site. Material changes take effect 7 calendar days after publication. The date of the last update is shown at the top of the page.